Remote Support Service
We offer remote support for those who are unable to bring their computers into the store for servicing, or are out of our service area. Remote support allows us to connect directly to your computer, and view / control your computer as if we were there.
This service is also available after regular store hours, but must be arranged ahead of time. Rate is $74 per hour after 5PM.
Normal service rates of $74/hour apply for Remote Support. However, a minimum charge of 1/2 hour applies for this service, even if less than 30 minutes are required to solve the problem.
Again, our 2 hour service cap applies to remote support as well. Your invoice will never exceed $148 total. However, if it looks like it will take more then an hour or so to resolve, it's most likely you will need to bring your computer into the store for servicing.
Please note, you will not be charged anything if we are unsuccessful in repairing your computer.
Remote support is a convenient tool, but not all problems can be resolved this way.
Please call or e-mail the store first before requesting our Remote Support Service